General Terms and Conditions (AGB)

Thank you for your interest in a stay at our Camping St. Moritz. By reserving a pitch/plot or a rental property (star tents, caravans), you, as our guest, agree to these general terms and conditions. Please read them carefully.

1 Reservations

You can book online on our homepage www.camping-stmoritz.ch. We reply to inquiries by e-mail as quickly as possible, in the high season (July/August) this may take longer. During the winter months, when the campsite is closed, inquiries will be answered by e-mail at longer intervals.

2 Formation of the contract

2.1 Bookings in general

A deposit of 100% is due for the booking of rental properties, pitches and tents. Seasonal pitches must be paid in full by the end of April at the latest.

2.2 Online bookings

Online bookings via our Camping Care booking system are final once the booking has been confirmed to you and payment has been made. We reserve the right to charge the deposit or the total amount to your credit card at the time the booking is accepted.

Booking fees: Online bookings are free of charge

2.3 Bookings by telephone, e-mail

To minimize booking errors, we recommend that you book online yourself. Bookings by telephone or e-mail will only be accepted in exceptional cases. A processing fee of CHF 10 will be charged.

2.4 Bookings on site

We also recommend logging in online on site and making a reservation yourself. This makes it easier to check in on site and reduces long waiting times for all arrivals. If bookings have to be made on site, a processing fee of CHF 10 will be charged.

2.5 Changing the booking

Up to 15 days before arrival, the guest can change the reservation period and the choice of pitch (if possible) for a processing fee of CHF 10 (e.g. by telephone or e-mail)

3 Advance payments

3.1 Fundamentals

Deposits can be made by providing your credit card details via online banking “Stripe” and will be reconfirmed by us in the form of a confirmation.

3.2 Due date

If the deposit is not received within the agreed period, we reserve the right to decide on the pitch/plot and rental property ourselves.

4 Seat request

Pitch requests will be considered as far as possible. However, the campsite management reserves the right to change an allocation in exceptional cases and to allocate an equivalent replacement. Any change of pitch does not entitle the customer to a price reduction.

5 Minimum stays

There is no minimum stay in the Villages (pitches/plots). For the rental properties we have a minimum stay of two nights. With the exception of one-night stays in the rental properties, we charge a fee of CHF 50 for linen changes, final cleaning, etc.

6 Place determination

Each pitch has the right to place 1 motorhome with awning with the number of reserved persons and pets. Pitches B and C and S can additionally place 1 extra bike tent and 1 car on the pitch free of charge.

The pitch must be occupied by at least 1 person at all times. Days cannot be refunded or credited for departures during the stay. Additional persons such as partners or family members can be charged the tourist tax once per pitch for a minimum of 3 days during the entire stay.

7 Arrival and departure

During 12-14 o’clock there is a lunch break on the whole site and arrivals and departures during this time are not possible.
The booked pitch/plot, rental accommodation is available from approx. 2 p.m. on the day of arrival. We ask you to vacate the pitches/rental accommodation by 11.30 a.m. at the latest on the day of departure.
If your arrival is significantly delayed, please let us know. If no notification is received, the property will only be kept free until 11:30 a.m. the following day and then reassigned.
Camping St. Moritz cannot be held responsible for late arrivals and early departures. The costs of the reserved overnight stays for the days not used as a result must be paid. An invoice for the travel cancellation insurance can be requested at the reception.
Arrivals and departures on the site are only permitted via the driveways, not via the pitches. This may cause damage to the meadows.
In the event of an early departure in the high season, the total amount for the entire duration of the reserved stay must be paid, with a minimum of 3 additional days of stay.
Adjustments to days of stay and number of persons can be made on the day of arrival for a fee of CHF 10. No retroactive adjustments can be made to the reservation after departure.

8 Final settlement

The total amount of the short-term camper must be paid on the day of arrival at the latest.

9 Seasonal tenants

The reservation for a seasonal pitch is valid for the whole season. Discounts cannot be claimed for unused stays.
All seasonal pitches are charged in advance. Seasonal pitches are only confirmed once the full amount has been paid. As long as a seasonal pitch has not been paid for and confirmed, we reserve the right to make the pitch available to other guests.
If the booked seasonal place is not used due to illness, the place can be transferred to a family member.
We keep a pre-reservation of the regular seats available until mid-January every year.
Seasonal pitches are automatically renewed each year with the same pitch number if payment is received in full by mid-January.
In the event of damage to seasonal pitches due to winter or weather disasters, we will endeavor to allocate an equivalent replacement. Any change of pitch does not entitle the customer to a price reduction or refund.
The seasonal area has different authorization to short-term tenants as far as the pitch is concerned. Windbreaks approved by the reception or a dog fence may be placed on the pitch. Examples include willow nets. When choosing, it is important that this is done neutrally and unobtrusively and does not obstruct the view of other guests.
Damage to the pitch, such as independent water drainage systems or planting on the pitch, is not permitted. Repair costs will not be covered by the campsite and will be charged to the permanent camper.
If water problems from the storm repeatedly affect the pitch, a season pitch can be changed.
Each seasonal pitch is authorized to accommodate one motorhome with awning and a maximum of 4 persons. One vehicle (car) is permitted on your own pitch. Visitors can park their car on the pitch for a fee with a visitor’s pass. The price for the seasonal rental includes 2 persons and electricity without heating. Additional persons/heating/car etc. must be registered at the reception. Failure to register this can lead to exclusion.
The maintenance of the pitch is your own responsibility. We are happy to help with the trimming of the meadow on request.
If a seasonal pitch has not been rented out, guests of the seasonal campers can also rent these pitches for a short time.

10 Complaint

Responsibility of damaged tents by third persons or supervision of the tent in case of non-attendance, can not be held responsible to the camping. Costs are not covered.
If camping rules are broken by other guests, e.g. due to noise nuisance. We can point this out to guests and, for example, make changes to the pitch. Discounts or early cancelations cannot be charged to the campsite.

11 Disposal

11.1 ABVO – Chargeable refuse sacks

With every booking a small waste bag (17L) is automatically added for CHF 1.30. You can collect this from reception.
Any waste (household) produced during your stay at Camping St. Moritz may only be disposed of in the ABVO red rubbish bags for which a charge is made.
These are available from us at reception and in all grocery and household stores in the region, either individually or in rolls
17 L – CHF 1.30 / bag, 35 L – CHF 1.90 / bag, 60 L – CHF 2.70 / bag
Do not leave garbage bags outside overnight, as our food waste attracts wild animals.

11.2 Glass

Glass bottles must be disposed of in the bins provided at the disposal site. (Please do not throw them in at night)

11.3 PET

PET bottles, and only PET bottles – i.e. no plastic waste – must be disposed of in the containers provided at the disposal site.

11.4 Aluminum

Aluminum must be disposed of in the containers provided at the disposal site.

11.5 Cardboard

Cardboard must be bundled and disposed of in the containers provided at the disposal site.

11.6 Waste paper

Waste paper must be bundled and disposed of in the bins provided at the disposal site.

11.7 Food waste

Food waste can be disposed of in the containers provided at the disposal site. No bones or residual waste may be disposed of in these containers.

12 bookings

12.1 Groups

For inquiries for groups of 10 persons or more, please contact us directly by e-mail.
Groups of young people under the age of 16 must always be accompanied by at least one adult/legal guardian. If necessary, we ask for a declaration of consent with a copy of ID/passport.

12.2 Discounts and reductions

No discounts and reductions (ASCI, TCS, etc.) can be claimed when staying at Camping St. Moritz.
Upon receipt of the reservation confirmation, you have agreed to our current pricing. Retroactive changes and discounts are not possible.

12.3 Cancellations

Cancellations up to 14 days before arrival are possible for a fee of CHF 30.
Cancellations less than 14 days prior to arrival do not entitle the guest to a refund of the reservation fee.
Depending on availability, we can rebook your stay for the same number of days within the season of the current year for a fee.
In order to avoid misunderstandings, the cancellation must be communicated to Camping St. Moritz by e-mail and is only valid after a written confirmation. Please indicate your IBAN, BIC/Swift, clearing number, full name, address, postal code, country. For foreign bank transfers, any fees will be charged to the customer.
We recommend that our guests take out cancellation insurance.

12.4 Children

Children must not be left unattended on the camping site. We assume no liability.

12.5 Pets

Pets are allowed per pitch/plot and must be registered at check-in.
Owners must ensure that their pets do not disturb other guests and do not soil the area or facilities.
Pets are not allowed in the sanitary facilities or in the other rooms. Exceptions are guide dogs and assistance dogs.
They may not be left unattended or locked up on the pitch.
Dogs and cats must be kept on a leash at all times.
Pets are not allowed in our rental accommodation.

12.6 Infrastructure

After using the kitchen, lounge area, washing and laundry area, shower rooms and toilets, please leave the premises in a clean condition.
In the event of (willful) damage to our infrastructure, public areas and accommodation, we will charge the costs.

13 Campsite regulations

To ensure that all camping guests have a pleasant stay, there are campsite regulations setting out the most important rules.

In case of non-compliance with the camping rules, improper behavior such as verbal abuse, insults, threats or violence, the booking can be canceled immediately from our side. The regulations can be found on our homepage and at our reception.

14 Data protection

With your booking you authorize Camping St. Moritz to store and use your personal data in the context of the services (bookings, administrative processing, information and e-mails). We confirm that we will not pass on your personal data to third parties. You can ask us to delete your personal data at any time.

15 Prices

The prices quoted include statutory VAT and taxes. The campsite reserves the right to adjust the agreed prices due to changes in the statutory rates.

16 Other

Please note that in the low season there are limited or changed opening hours for the entire camping infrastructure.

The place of jurisdiction is St. Moritz, 7500